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SLA Line

Where configured«Reports» → «Control Chart» → «SLA» input field in chart options
Where visibleReports (Control Chart)
Settings apply toFor the whole team

Purpose​

Add a horizontal SLA reference line to the Control Chart report with a shaded percentile band and legend entry, helping teams assess how much work meets the SLA target.

How to configure​

Where to find settings​

  1. Open «Reports» for your board and select the «Control Chart».
  2. In the chart options column, find the «SLA» input field.

How to configure​

  • Set SLA target: enter a target value in days. The chart updates immediately, showing a green reference line and shaded band.

Click «Save» to persist the SLA value for everyone using this board. The value is stored as a Jira board property.

The SLA line can also be changed temporarily via the URL parameter sla without saving — useful for quick "what-if" analysis.

How to use​

  • A green horizontal line appears at the SLA position on the chart.
  • A translucent green band spans the percentile range of issues at or below the SLA.
  • The line label shows two values: the SLA in days (e.g. 5d) and the percentage of issues at or below that SLA (e.g. 85%).
  • An «SLA» entry is added to the chart legend for clarity.
  • Changing the input value updates the chart live — use this to explore different SLA targets before committing.

Usage scenarios​

  • SLA compliance review: Check what percentage of issues meet the team's SLA target.
  • What-if analysis: Temporarily adjust SLA via the URL parameter to explore threshold effects without saving.
  • Process improvement: Track how SLA compliance changes over time by revisiting the chart with a fixed SLA baseline.
  • Reporting: Use the percentile data to report SLA adherence to stakeholders.

Troubleshooting​

  • SLA line not appearing: Ensure the Control Chart has finished loading (all data points visible). The chart SVG must be fully rendered.
  • Save button disabled: You may not have permission to edit the board. The SLA value can still be used temporarily.
  • Wrong percentile: The percentile is calculated from visible chart data points. Ensure the chart shows the full dataset.
  • Input not responding: Check for browser console errors. The SLA input is injected into the Jira chart options panel.