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Comment Templates

Where configured«Board Settings» → «Comment templates» tab or «Issue Settings» → «Comment templates» tab
Where visibleIssue Page (comment editor toolbar)
Settings apply toOnly for you

Purpose​

Provide reusable comment templates that can be inserted with one click from the comment editor toolbar, with optional automatic watcher assignment.

How to configure​

Where to find settings​

The comment templates settings can be opened in two ways:

Via the board:

  1. Open your board and click «Jira Helper» next to the sidebar.
  2. Select the «Comment templates» tab.

Via an issue:

  1. Open any issue and click «Helper» in the issue toolbar.
  2. Select the «Comment templates» tab.

Both methods open the same settings panel.

How to configure​

  • Add a template: click «Add template» and set up:
    • «Label» — a short name shown on the toolbar button.
    • «Color» — a preset or custom hex color for the button.
    • «Text» — the comment body to insert.
    • «Watchers» (optional) — Jira users to add as watchers when the template is inserted.
  • Edit, reorder, or delete templates as needed.
  • Import / Export: use «Import JSON file» and «Export templates» to transfer templates between browsers.
  • Reset to defaults: restore the built-in template set.

Click «Save» to persist changes to browser local storage. Templates are personal and stored in your browser, not on the Jira server.

How to use​

  • In the comment editor on any issue page, a toolbar appears with labeled, color-coded template buttons.
  • Click a template button to insert its text into the comment field.
  • If the template has watchers configured, they are automatically added to the issue.
  • A transient notification confirms insertion success or reports watcher errors.
  • Click «Manage templates» in the toolbar to open the settings panel.

Usage scenarios​

  • Standard responses: Create templates for common replies (e.g., "Will investigate", "Merged to master", "Needs review").
  • Onboarding: Share a JSON export with new team members so they have the same templates.
  • Watcher automation: Include watchers in templates to automatically notify relevant people.
  • Multi-language teams: Create templates in different languages for cross-team communication.

Troubleshooting​

  • Templates not appearing: Ensure templates are saved (click «Save» in settings). The toolbar only appears on issue pages with a comment editor.
  • Insertion failed: The comment editor might not be fully loaded. Wait for the page to finish loading and try again.
  • Watchers not added: Check that the watcher usernames are valid Jira users. Some watchers may fail if the user doesn't have permission.
  • Import error: Ensure the JSON file matches the expected template format. Use «Export templates» to see the correct structure.
  • Templates lost after clearing browser data: Templates are stored in localStorage. Clearing browser data will remove them — export regularly as backup.